Frequently Asked Questions

Q: Are you an authorized dealership?

A. Yes! We are an authorized Mercedes-Benz Dealership and only offer genuine Mercedes-Benz Parts.

Q. What happens if you send me the wrong part?

A. We are here to help! Please contact us for instructions to get the right part in your hand should this happen.

Q. What happens if I order the wrong part?

A. We encourage all customers to provide their VIN at checkout to ensure correct part fitment. If the part is a returnable part, we can credit you back once the part is received and checked in. If you did not provide your VIN at checkout, your order maybe subject to a 20% restocking fee. Another order for the correct part can be placed in the meantime.

Q. How long does it take for a part to arrive at my door?

A. Depending on part availability, most parts can typically arrive at your door between two and five days. Please Note: Orders for Mercedes-Benz Lifestyle Collection products take an additional 3-5 days to process and ship.

Q: Are all OEM parts for sale on your website in stock?

A: Our online parts catalog is to be used as a reference guide only and does not necessarily reflect the availability or stocking status of parts. Parts displayed may be out-of-stock or discontinued, and prices subject to change. Please make sure to contact us for availability if you need your parts expedited.

Q: What happens if I need to return or exchange a part?

A: Answers to any and all questions regarding returns can be found on our Return Policy page. The link to this page is located at the bottom of our home page.

Q: What if the part is broken or damaged during shipping?

A. If your part arrives damaged from shipping, immediately contact us and provide photos of the damage, including the packaging. Carrier damage issues are extremely time sensitive and need to be dealt with immediately.

Q: How can I be sure the part I need will fit my vehicle?

A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy. If you do not supply your VIN at checkout and order the incorrect part, the return may be subject to a 20% restocking fee.

Q: What is a VIN?

A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your 17 digit VIN number into our search bar when ordering.

Q: Where can I find my VIN?

A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q. Do you ship outside the US?

A. No, unfortunately, we do not.

Q. Do you offer express/expedited shipping?

A. Our fastest shipment time currently available is two day shipping. Shipping times are calculated after part is shipped, not after order is made on the website.

Q. What shipping methods do you offer?

A. We ship using UPS.

Q. Can I track my package?

A. Yes, package tracking will be available after order is shipped.

Q. What payment methods do you accept?

A. We accept PayPal and major Credit Cards.

Q. How do you protect my credit card information?

A. Credit card information through a combination of security measures including encryption, fraud monitoring, and purchase protection programs. For your protection, we do not store CC information.

Q. What do I do if I need to cancel my order?

A. Please contact us for order cancellation.

Q. Do I need to have an account to order a part?

A. No, you may check out as a guest.

Q. What if I want to talk to a real person about my order?

A. Please feel free (484) 502-0355 or via our live chat, during normal business hours (8am-5pm Mon-Fri), we can help you with any questions.

Q. What are your Customer Service hours?

A. 8am-5pm Monday through Friday ET.

Q. Do you ever offer coupons or discounts?

A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

Q. Do you charge sales tax?

A. Yes, we are in compliance with all state sales tax laws in the US.

Q. I don't know how to look up the parts I need. Can I call in my order?

A. No, but, we do offer a chat to text feature that puts you in touch with a Genuine Mercedes-Benz parts associate that can help you along with a contact email also. Please (484) 502-0355 or by using the chat bubble in the bottom right hand corner of our site.

Q: Do you offer a warranty on parts and accessories?

A. Yes, Mercedes-Benz offers a two year, unlimited mileage warranty from date of purchase on most parts. Here you can find Mercedes-Benz's warranty details.

Q: How do I know if I need a left or right side part?

A: The right side is the passenger's side and the left is the driver's side. Picture yourself sitting behind the wheel of your vehicle if this helps. Remember, in the automotive world, left is considered driver side and right is considered passenger side.

Q: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well. Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.